Switching to Brilliant

• Call or E-mail Us

  The first step is getting in touch. Let us know a little about yourself and your property, such as the location, age, type, and size. We can answer some of the questions you may have about our company, and see if we may be a good match for your property.

• First Meeting

  This is where we sit down and meet with you and members of your board, and possibly other key people in your organization. We use this meeting to learn more about your property, and about your reasons for switching companies. You can take this opportunity to learn more about us and ask us any questions you may have.

• Request for Proposal

  We will be in touch in the days after the meeting. If you think we would be a good match, ask us for a proposal. The proposal gives you an outline of our services, and our price for managing the property. If there is anything in the proposal that you would like to add, remove, or change, you can let us know and we can make the adjustment.

• Request for Contract and Second Meeting

  If our proposal looks good, and you are happy with our offer, we move on to the contract. The contract is the full management agreement. At this point, we can come back for another meeting to go over it in detail. The contract sets the start date for our management services, so make sure this date aligns with the termination of the current company's departure.

• Communication Between Management Companies

  We reach out directly to the current company and start working on the transfer of documents. We do this as early as possible so that we can hit the ground running once our start-date arrives.

• Set up

  Once we receive some of the more important documents, we start building your company file, including owner information, banking, and any relevant information on major projects. The board will need to sign documents allowing us to speak to the bank and get the pre-authorized payments set up, so that the transition is done smoothly. From this point on, we are ready to deposit maintenance fees from owners, and we can produce cheques for vendors.

• Start Date

  Finally, the day arrives and we start our role as official managers for the property. Much of the work has already been done, so the transition is smooth. At this point we can either send an introductory notice to the owners, or host an information/greeting session, depending on what the board chooses. We work with existing contractors, unless there is a problem, in which case we can recommend qualified trades for the board to choose. Our goal is for homeowners to quickly recognize that they are in good hands, and that their board of directors made the right choice.