Privacy Policy & Terms of Service

1. Introduction

Brilliant Property Management ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our condominium management services, submit forms, or interact with us in any way.

By using our website or services, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, postal code, and other contact information when you fill out forms, request proposals, report emergencies, or contact us.
• Condominium Information: Details about your condominium corporation, including building name, address, number of units, corporation number, and management requirements when you submit a Request for Proposal or use our services.
• Financial Information: Information related to reserve fund calculations, special assessment forecasts, monthly fee breakdowns, and other financial data you provide through our calculators and forms.
• Communication Records: Records of your communications with us, including emails, phone calls, emergency reports, and messages.
• Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our condominium management services
• Respond to your inquiries, emergency reports, and provide customer support
• Process and respond to Requests for Proposals and service inquiries
• Send you information about our services, management updates, and relevant condominium management content (with your consent)
• Process transactions and manage your condominium corporation account
• Comply with legal obligations, including the Condominium Act, and enforce our agreements
• Analyze website usage and improve user experience
• Prevent fraud and ensure security

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting, email delivery, and analytics.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent
• Opt-out of marketing communications by clicking unsubscribe links in emails or contacting us directly

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes become effective constitutes acceptance of the updated policy.