A better approach to condominium management
Sometimes in order to have a great idea, you need to think outside the box. At BPM we pride ourselves on finding condominium management solutions that others may not see. When faced with a problem, we try and look at it from every different angle, to see if there is a better solution. This means taking the time to learn about the issue, consulting with experts, and coming up with the best solutions.
Above: 3D rendering of a building prior to a balcony restoration project. Rather than using a colour board, we thought the owners would have an easier time choosing from a realistic set of drawings. The last two were added in just for fun!
Our Condominium Management Team
It takes more than just a nice resume and an interview to become a property manager at BPM. Our search for new managers is never limited to the condominium management field, and we actively seek people with diverse skill-sets and education. We would rather train someone with a great attitude and who is eager to learn , than hire someone who has their training, but may be less enthusiastic. Regardless of where they come from, training at BPM is thorough, and not for the faint of heart:
1. Team Approach: Once a manager is hired and obtains their limited license, we pair them with a senior manager and a project manager so that they can learn the trade without taking on too much responsibility. Since our company manages buildings in teams, new hires have a lot of learning opportunities without putting your building at risk. We never leave our new hires to fend for themselves, regardless of experience and training.
2. Boot Camp: Once the new manager has gotten her feet wet, we get started with the official training. In addition to enrolling the new manager in the ACMO courses (if they have not already done them), we have our own in-house courses that cover a wide range of topics.
3. Learning by Doing: At BPM we believe in experiential learning, and use real life examples to teach new skills. If something goes wrong at one of our properties (yes, it does happen occasionally) we involve all of our new hires and break down what happened and what could have been done differently. Our new hires are encouraged to participate, even if the case did not involve them directly. This type of training is ongoing, regardless of education, experience, or rank in the company.
4. Attitude: Despite the training we put them through, our managers' most valuable asset is not their education. Our managers are hired for their attitudes and their willingness to learn and improve their skills. This is not something that can be taught, so when we find it we hold on to it for dear life! So far, none of our staff have ever quit or left the company. This is what makes our service stand out, and what makes us so unique in the industry.
We see more, so we can do more
At BPM, we invest in whatever tools are necessary to do the job in the best way possible.
Pictured: Using infrared cameras, we have been able to ensure that many electrical, window, and plumbing problems are clearly identified, and a correct scope of work is created before any work begins.
What makes us different from other condominium management teams?
Condominium management - the finances, the community, and regulations, and the physical building itself - can be a difficult task.
Brilliant Property uses a variety of tools and technology to allow us to quickly and effectively solve problems
